A person reads every message.
Harbr is a managed marketplace — the same team that reviews every job and verifies every pro answers support. No ticket maze, no bots.
Questions and account help
Anything about your account, a job, a bid, or how Harbr works — email support@harbr.app. A person replies, usually within one business day.
A job stuck in review
If our team sent your job back for more detail, the note on the job page says exactly what's missing — edit and resubmit from there. Still stuck? Email us with the job title.
Safety concerns
If something felt unsafe or someone misrepresented themselves, tell us right away at support@harbr.app with "SAFETY" in the subject. These messages get read first. If anyone is in danger, call 911 before anything else.
Legal and privacy requests
Requests about your data, our Terms, or this platform's policies go to the same inbox — see the Privacy Policy for what we store and how long we keep it.
Write to us.
support@harbr.app — include the job title or pro name if your question is about a specific job. Common answers live in the FAQ and on Trust & protection.