Terms of Service
Harbr is a neutral venue that connects Customers with independent Contractors in New York City and Nassau County. We are not a party to any job or transaction — all agreements, payments, and risk rest with the users. Please read these Terms carefully.
Last updated · July 4, 2026
1. Agreement to these Terms
These Terms of Service (the "Terms") are a binding legal agreement between you and Harbr ("Harbr," "we," "us," or "our") that governs your access to and use of the Harbr website, applications, and services (collectively, the "Platform"). By accessing, browsing, registering for, or otherwise using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference.
If you do not agree to these Terms, you must not access or use the Platform. If you are using the Platform on behalf of a business or other entity, you represent that you have authority to bind that entity, and “you” refers to that entity.
You must be at least eighteen (18) years of age and able to form a legally binding contract to use the Platform. You are responsible for ensuring your use of the Platform complies with all laws that apply to you.
2. Geographic restriction
The Platform is offered solely for use within, and in connection with services to be performed within, the launch service area of Queens County, New York and Nassau County, New York (the “Service Area”). The current list of covered ZIP codes is published on the Service Areas page and may expand over time.
The Platform is not intended for use outside the Service Area, and we make no representation that the Platform is appropriate or available for use in any other location. You may not use the Platform to post, solicit, bid on, arrange, or perform work outside the Service Area. We may, in our sole discretion and without notice, restrict, suspend, or terminate access for any use outside the Service Area, and you are solely responsible for any consequences of attempting to use the Platform outside it.
3. Harbr is a neutral venue, not a party to transactions
Harbr provides an online marketplace that allows customers seeking skilled-labor and home-services work (“Customers”) to post jobs, and allows independent contractors and their businesses (“Contractors”) to submit bids, communicate, and arrange to perform that work. Harbr is a technology platform and neutral venue only.
Harbr is not a party to any agreement between a Customer and a Contractor. We are not a contractor, home-improvement company, employer, employment agency, staffing agency, general contractor, broker, or provider of any labor, trade, construction, repair, or home-improvement service. We do not perform, supervise, direct, control, guarantee, insure, or bond any work arranged through the Platform.
Any contract for services is formed directly and exclusively between the Customer and the Contractor. Harbr is not responsible for, and disclaims all liability arising from, the acts, omissions, conduct, performance, non-performance, quality, timing, safety, legality, or outcome of any work, agreement, or transaction between users. You use the Platform, and engage with other users, entirely at your own risk.
4. No employment or agency relationship
Contractors are independent third parties and are not employees, agents, partners, joint venturers, or representatives of Harbr. Nothing in these Terms or in your use of the Platform creates any employment, agency, partnership, joint-venture, or fiduciary relationship between you and Harbr or between any two users.
Contractors are solely responsible for determining the means, methods, tools, schedule, and manner of performing any work; for their own workers, subcontractors, and helpers; and for all taxes, withholdings, benefits, wages, and obligations relating to themselves and anyone they engage.
5. Eligibility, accounts, and security
To access certain features you must register for an account. You agree to provide accurate, current, and complete information and to keep it up to date. You are solely responsible for all activity that occurs under your account and for maintaining the confidentiality of your login credentials.
You must notify us immediately of any unauthorized use of your account or any other breach of security. Harbr is not liable for any loss or damage arising from your failure to safeguard your account or credentials. We may suspend, restrict, or terminate your account at any time, with or without notice or cause.
6. Verification, licenses, and insurance are your responsibility
Any badge, label, “verified” status, license reference, insurance reference, background indicator, review, rating, or similar signal displayed on the Platform is provided for convenience only, may rely on information supplied by users or third parties, may be incomplete or inaccurate, and does not constitute a warranty, guarantee, endorsement, certification, or recommendation by Harbr.
Harbr does not guarantee the identity, qualifications, licensing, insurance, bonding, permitting, workmanship, background, honesty, solvency, safety, or legal compliance of any user. You are solely responsible for independently investigating, verifying, and satisfying yourself as to any user, and for confirming that any Contractor holds the licenses, insurance, permits, and qualifications required for the work.
- Customers should independently confirm a Contractor's licensing, insurance, references, permits, and suitability before engaging them.
- Contractors are solely responsible for holding and maintaining all licenses, registrations, permits, insurance, and bonds required by law for the work they bid on or perform, and for complying with all building codes, safety rules, and regulations.
7. Bids, hiring, and off-platform payment
The Platform helps Customers compare Contractor bids and select one. Pricing, scope, schedule, warranties, change orders, and all other terms are negotiated and agreed solely between the Customer and the Contractor, and Harbr is not responsible for them.
Payments for the work itself are handled off-platform, directly between the Customer and the Contractor. Harbr does not process, hold, escrow, guarantee, refund, or insure any payment, deposit, or funds for the work, and does not collect lead fees or per-quote charges. Harbr has no responsibility or liability for any payment, non-payment, overpayment, chargeback, deposit, refund, fee, tax, or financial dispute between users. You are solely responsible for how you send or receive money and for any resulting risk.
Platform fee. Harbr charges a platform fee equal to five percent (5%) of the accepted bid amount when a Customer hires a Contractor through the Platform (the “Platform Fee”). The Platform Fee is a general fee for use of the Platform — it is not a lead fee, is not charged for posting jobs or submitting bids, and is disclosed before hiring is confirmed. Harbr may change the Platform Fee prospectively by updating these Terms and the pricing pages; changes do not apply to hires confirmed before the change. Where the Platform Fee cannot yet be collected through the Platform, Harbr may invoice it separately.
8. User content and reviews
The Platform may let you submit content, including job posts, bids, messages, photos, profiles, and reviews (“User Content”). You retain ownership of your User Content, but you grant Harbr a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to host, store, use, reproduce, modify, adapt, publish, display, and distribute your User Content in connection with operating, promoting, and improving the Platform.
You are solely responsible for your User Content and represent that you have all rights necessary to submit it and that it is accurate and not unlawful. Reviews and ratings reflect the opinions of the users who post them, not Harbr. Harbr does not endorse and is not responsible for any User Content, and may remove or refuse any User Content at its discretion.
9. Prohibited conduct
You agree not to, and agree that you will be solely responsible if you do any of the following:
- Use the Platform for any unlawful, fraudulent, harmful, or unauthorized purpose, or in violation of these Terms or any applicable law.
- Post false, misleading, defamatory, infringing, discriminatory, harassing, obscene, or otherwise objectionable content.
- Circumvent, disable, or interfere with the security, integrity, or proper operation of the Platform, or attempt to access accounts, data, or systems without authorization.
- Scrape, harvest, or collect information about other users, or use the Platform to send spam or unsolicited communications.
- Impersonate any person or entity, or misrepresent your identity, licensing, insurance, or affiliation.
- Use the Platform to arrange work outside the Service Area or in violation of any license, permit, or regulatory requirement.
10. Assumption of risk
You knowingly and voluntarily assume all risks arising from or related to your use of the Platform and your interactions and transactions with other users, including risks of property damage, personal injury, death, financial loss, theft, fraud, defective or incomplete work, and disputes. These interactions occur in person and off-platform, and Harbr has no control over and accepts no responsibility for them.
You are solely responsible for taking reasonable precautions in all interactions with other users, particularly when meeting in person, allowing others into your home or property, or paying for work.
11. Disclaimer of warranties
The Platform and all content, features, badges, listings, and materials are provided "AS IS" and "AS AVAILABLE," with all faults and without warranty of any kind. To the fullest extent permitted by law, Harbr disclaims all warranties, express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, quiet enjoyment, and any warranties arising from course of dealing or usage of trade.
Harbr does not warrant that the Platform will be uninterrupted, secure, timely, accurate, error-free, or free of viruses or harmful components, or that any user, listing, bid, review, or piece of information is accurate, reliable, qualified, or trustworthy. No advice or information obtained from the Platform or from Harbr creates any warranty not expressly stated in these Terms.
12. Limitation of liability
To the fullest extent permitted by law, in no event will Harbr or its owners, affiliates, officers, directors, employees, agents, contractors, licensors, or suppliers be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, business, or opportunity, arising out of or relating to the Platform, these Terms, or any interaction or transaction with any other user, whether based in contract, tort (including negligence), strict liability, statute, or any other legal theory, and whether or not Harbr has been advised of the possibility of such damages.
To the fullest extent permitted by law, Harbr is not responsible or liable for the conduct, acts, omissions, work, or content of any user or third party, whether online or offline. Without limiting the foregoing, Harbr's total aggregate liability arising out of or relating to the Platform or these Terms will not exceed the greater of one hundred U.S. dollars ($100) or the total amount, if any, that you paid to Harbr in the twelve (12) months preceding the event giving rise to the claim.
Some jurisdictions do not allow certain limitations or exclusions of liability, so some of the above may not apply to you; in such cases Harbr's liability is limited to the maximum extent permitted by law.
13. Release
Because Harbr is only a neutral venue, you release Harbr and its owners, affiliates, officers, directors, employees, and agents from any and all claims, demands, damages, losses, liabilities, costs, and expenses of every kind, known or unknown, arising out of or in any way connected with any dispute, interaction, or transaction between you and any other user or any third party, including any work performed or not performed, any payment, and any injury, damage, or loss.
14. Indemnification
You agree to defend, indemnify, and hold harmless Harbr and its owners, affiliates, officers, directors, employees, and agents from and against any and all claims, demands, actions, damages, losses, liabilities, judgments, settlements, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your access to or use of the Platform; (b) your User Content; (c) your violation of these Terms or any law or the rights of any third party; (d) any dispute or transaction between you and any other user; and (e) any work, service, payment, or agreement you enter into through or in connection with the Platform.
15. Third-party services and links
The Platform may rely on or link to third-party services, websites, or resources (for example, authentication, hosting, and communication providers). Harbr does not control and is not responsible for the availability, content, products, services, or practices of any third party. Your use of any third-party service is at your own risk and subject to that third party's terms.
16. Governing law and dispute resolution
These Terms and any dispute arising out of or relating to them or the Platform are governed by the laws of the State of New York, without regard to its conflict-of-laws rules. Subject to the arbitration provision below, you agree that the exclusive venue for any dispute not subject to arbitration will be the state and federal courts located in New York, and you consent to personal jurisdiction there.
Any dispute, claim, or controversy arising out of or relating to these Terms or the Platform will be resolved by binding individual arbitration administered under the applicable rules of a recognized arbitration provider, rather than in court, except that either party may bring an individual claim in small-claims court. You and Harbr waive any right to a jury trial and agree that disputes will be brought only in an individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding.
17. Termination
We may suspend or terminate your access to the Platform at any time, for any reason or no reason, with or without notice. You may stop using the Platform at any time. Provisions that by their nature should survive termination — including ownership, disclaimers, assumption of risk, release, limitation of liability, indemnification, and dispute-resolution provisions — will survive.
18. Changes to these Terms
We may modify these Terms at any time. If we make material changes, we will update the “Last updated” date above and may provide additional notice. Your continued use of the Platform after changes become effective constitutes acceptance of the revised Terms. If you do not agree, you must stop using the Platform.
19. General
These Terms, together with the Privacy Policy, are the entire agreement between you and Harbr regarding the Platform and supersede any prior agreements. If any provision is held unenforceable, it will be limited or severed to the minimum extent necessary and the remaining provisions will remain in full force. Our failure to enforce any provision is not a waiver. You may not assign these Terms without our consent; we may assign them freely. Nothing in these Terms limits any right or protection available to Harbr under applicable law.
Questions about these Terms? Reach us through the Support page linked in the site footer. These Terms apply only to use of the Platform within the Service Area (Queens and Nassau County, New York).